Privacy Policy

This Privacy Policy explains how Roza S Cleaning Services Ltd handles personal information when you visit our website, contact us, or engage with our services.

Effective information: reviewed on

1. Information we collect

We may receive information you provide directly, such as your name, email address, telephone number, organisation details, correspondence, and the contents of an enquiry. We may also receive limited technical information, including browser type, device information, approximate location, referring pages, and interactions with this website.

2. How we use information

We use personal information to respond to enquiries, provide requested services, manage our relationship with you, improve our website and communications, maintain security, prevent misuse, and meet applicable legal or professional obligations. We do not use information for purposes that are incompatible with the context in which it was collected.

3. Legal and legitimate grounds

Where required by applicable data protection law, we process information because it is necessary to take steps at your request, perform an agreement, comply with a legal obligation, or pursue a legitimate interest. Where consent is required, we will ask for it and you may withdraw it at any time.

4. Sharing and service providers

We may share information with carefully selected providers that support hosting, communications, security, analytics, professional advice, or business administration. These providers may process information only for agreed purposes and are expected to protect it. We may also disclose information where necessary to comply with a lawful request, protect rights and safety, or support a corporate transaction.

5. International transfers

Some providers may process information in another country. When this occurs, we use safeguards required by applicable data protection laws and take reasonable steps to ensure an appropriate level of protection.

6. Retention

We retain personal information only for as long as reasonably necessary for the purposes described above, including to establish or defend legal claims, maintain business records, and meet applicable obligations. Retention periods vary according to the nature and sensitivity of the information.

7. Your rights

Subject to applicable law, you may have the right to request access, correction, deletion, restriction, portability, or objection to certain processing. You may also withdraw consent where processing relies on consent. To exercise a right, contact us using the details below. We may need to verify your identity before responding.

8. Security and children

We use proportionate safeguards, but no online transmission or storage system can be guaranteed completely secure. This website is not directed at children, and we do not knowingly seek personal information from children.

9. Contact and complaints

For privacy questions or requests, contact Roza S Cleaning Services Ltd at admin@vionaactive.shop, by telephone at +441489559731, or by post at 66 Usk Road, South Ockendon, Essex, England, RM15 4NX. You may also have the right to contact the relevant data protection authority in your jurisdiction.

10. Changes to this policy

We may update this Policy when our practices or legal requirements change. The current version will be published on this page, with its review date updated accordingly.